No trip ever goes without a glitch but my visit to the Cancun Caribe Park Royal Grand Resort was as seamless as it could possibly be. Problems are always going to arise but it’s how you respond to them with your customer service leaves a lasting impression. During my entire trip, I only encountered three small glitches. The staff at Cancun Caribe Park Royal Grand Resort worked their magic and resolved each of my problems in less than 10 minutes!
Problem #1:
As I was freshening up for the first item on my itinerary (drinks) I wanted to make everyone jealous of my beautiful surrounding email my parents to let them know I arrived in Cancun safely. But alas, no WiFi.
Resolution #1:
Julio stopped by to see if everything was okay and I told him about my Internet problem. He returned immediately with an army of resort staff of three each holding ethernet cables, modems and all sorts of gadgetry. I was amazed at the response rate. Unfortunately, I had to be the difficult one and bring an iPad instead of a laptop. I figured out how to turn, Jill, my next-door neighbor’s computer into a wifi hotspot and my Internet problem was solved!
Problem #2:
The sign above the refrigerator said that water bottles and drinks would be restocked daily. Dying of thirst from a day in the sun, I saw that my fridge had not been refilled.
Resolution #2:
I left a handwritten message above the refrigerator saying, “Mas agua, por favor! Gracias! [Insert smiley face]” and returned a few minutes later to a fridge fully loaded with water bottles and Corona.
Problem #3:
I returned to my room one afternoon and panicked when I wasn’t able to open my safe.
Resolution #3:
I called the concierge and she said she’d send someone to me. Ten minutes later, she called back to follow up and I told her that no one knocked on my door. She went to investigate and reported that I had the “Do Not Disturb” sign up. I took my sign down and before I could turn around, knock, knock, knock. The staff member swiped his magical I-can-open-anything key card and my safe door swung open!
That was as bumpy as it got during my stay at the Cancun Caribe Park Royal Grand Resort. Woe is me.
This press trip to Cancun, Mexico was made possible by Cancun Caribe Park Royal Grand Hotel. Thoughts and insights are strictly my own.
